Frequently asked questions about using HUB Unzen are summarized here. If you have any questions, please check this page first.

About Check-in

What time can I check-in?
Check-in for overnight stays is from 3:00 PM to 7:00 PM. If your check-in time is after 7:00 PM, please contact us in advance and we will accommodate you. However, depending on the time of arrival, unattended check-in may be requested.
Can I leave my luggage before check-in?

We will keep your luggage even before check-in. Please ask our staff for assistance.
Luggage storage is available from 10:00 a.m.

About check-out

What time is check-out?

Check-out time is 11:00 a.m.

You may also check out before 11:00 am. If no staff is available when you check out, please leave your key card in the key box at the reception counter.

Can I leave my car in the parking lot after check-out and go out for a walk?

Of course!

Can I leave my luggage after check-out?

Please contact our staff. We will take care of your luggage.
If you wish to leave your luggage early in the morning, please let our staff know the day before.
Please pick up your baggage by 5:00 p.m.

About the Facilities

Is there parking available?

Please use the parking space reserved for HUB Unzen. Free of charge.

Are there toilets and baths in the guest rooms?

Each room has its own toilet, shower booth, and washbasin.

Western-style and Japanese-style rooms have shower booths, and Japanese/Western-style rooms have a bathtub and shower.

Can I use Wi-Fi?

Wi-Fi Internet access is available throughout the hotel. Wired LAN Internet access is also available in guest rooms.

Can I use the ground floor workspace?

Workspace is available from the day of check-in to the day of check-out at no additional charge.


What is the nearest bus stop?

If you are coming from Nagasaki or Isahaya, the nearest bus stop is Unzen bus stop.

If you are coming from Shimabara, the nearest bus stop is Besshoguchi.


Is there a curfew?

There is no curfew, but the entrance is locked at night. Please be sure to carry your room key with you when you go out.

Are there places to eat nearby?

There are restaurants near HUB Unzen, please refer to the GoogleMap listings.

Unzen Hot Spring Town Restaurant Map

What public hot springs are nearby?

There are many public and hotel hot springs outside of Unzen Onsen; we have created a list on GoogleMap so you can check there.

public hot springs in Unzen Hot Spring

Please note that there may be times when bathing is not available due to facility circumstances or other reasons. Please understand this in advance.


Can children stay overnight?

As a general rule, we do not allow children of preschool age to stay overnight. There are steep stairs or steps that may be dangerous for small children. This is due to the characteristics of the facility, which includes a workspace, and the structure of the facility, which makes it easy for noise to resonate. Thank you for your understanding.